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SERVICES
2008
51views more  SERVICES 2008»
15 years 7 months ago
Iterative Workflows for Numerical Simulations in Subsurface Sciences
Numerical simulators are frequently used to assess future risks, support remediation and monitoring program decisions, and assist in design of specific remedial actions with respe...
Jared Chase, Karen Schuchardt, George Chin Jr., Je...
BMCBI
2008
165views more  BMCBI 2008»
15 years 6 months ago
SWS: accessing SRS sites contents through Web Services
Background: Web Services and Workflow Management Systems can support creation and deployment of network systems, able to automate data analysis and retrieval processes in biomedic...
Paolo Romano 0001, Domenico Marra
MANSCI
2008
116views more  MANSCI 2008»
15 years 6 months ago
Call Center Outsourcing: Coordinating Staffing Level and Service Quality
In this paper, we study the contracting issues in an outsourcing supply chain consisting of a user company and a call center that does outsourcing work for the user company. We mo...
Z. Justin Ren, Yong-Pin Zhou
IOR
2007
100views more  IOR 2007»
15 years 6 months ago
Competition in Service Industries
We analyze a general market for an industry of competing service facilities. Firms differentiate themselves by their price levels and the waiting time their customers experience,...
Gad Allon, Awi Federgruen
ESWA
2008
219views more  ESWA 2008»
15 years 6 months ago
Business intelligence approach to supporting strategy-making of ISP service management
The recent deregulation of telecommunication industry by the Taiwanese government has brought about the acute competition for Internet Service Providers (ISP). Taiwan's ISP i...
Sheng-Tun Li, Li-Yen Shue, Shu-Fen Lee