We conducted a 6-month project with a physical therapy clinic, involving equal parts ethnographic fieldwork and rapid prototyping. It differed from most reported user-informed des...
This paper presents an ethnographic study, conducted to gain an insight of the practices around navigation of firefighters on the first line of intervention. We argue that the com...
Sebastian Denef, Leonardo Ramirez, Tobias Dyrks, G...
The importance of background knowledge for effective searching on the Web is not well understood. Participants were given trivia questions on two topics and asked to answer them f...
This paper presents an overview of the User Experience (UX) team at Google. We focus on four aspects of working within Google's product development organization: (1) a bottom...
Irene Au, Richard Boardman, Robin Jeffries, Patric...
With an increasing amount of semi-structured data XML has become important. XML documents may contain private information that cannot be shared by all user communities. Therefore,...