: When technologies are introduced into collaborative settings, people are often required to work together in new, unfamiliar ways. This can lead to problems of resistance, and eve...
John Halloran, Yvonne Rogers, Tom Rodden, Ian Tayl...
: Research has found that animated characters are capable of capturing users’ attention, engaging them in active tasks, and entertaining them. Such capabilities are pedagogical t...
: Defect classification can improve product quality and motivate process improvement. Several defect classification schemes have been developed and used with good results in softwa...
: Question answering systems have proven to be helpful to users because they can provide succinct answers that do not require users to wade through a large number of documents. How...
Jimmy J. Lin, Dennis Quan, Vineet Sinha, Karun Bak...
: The HCI community has long been accused of delivering ‘common sense’, ‘useless’ information, and to be ignorant of business needs. HCI experts are also criticized for fai...