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IWC
2007
92views more  IWC 2007»
15 years 5 months ago
Consumers, channels and communication: Online and offline communication in service consumption
This paper reports on a study that investigated consumer use of e-services in a multichannel context. To develop a deeper understanding of what makes consumers decide to use the o...
Geke van Dijk, Shailey Minocha, Angus Laing
CHI
2007
ACM
16 years 6 months ago
Moving ux into a position of corporate influence: whose advice really works?
Professionals working to move user experience (UX) into a position of corporate influence are impeded by conflicting recommendations, including those regarding the roles of docume...
Richard I. Anderson, Jeremy Ashley, Tobias Herrman...
INTERACT
2007
15 years 7 months ago
Towards Applicable 3D User Interfaces for Everyday Working Environments
Desktop environments have proven to be a powerful user interface and are used as the de facto standard human-computer interaction paradigm for over 40 years. However, there is a ri...
Frank Steinicke, Timo Ropinski, Gerd Bruder, Klaus...
BCSHCI
2007
15 years 7 months ago
Exploring potential usability gaps when switching mobile phones: an empirical study
The present study explores potential usability gaps when users switch from a familiar to an unfamiliar mobile phone interface. A within-subject experiment was performed in which n...
Aiko Fallas Yamashita, Wolmet Barendregt, Morten F...
BCSHCI
2007
15 years 7 months ago
Cueing retrospective verbal reports in usability testing through eye-movement replay
An experimental validation is presented of a novel method for usability testing that entails the playback of dynamic eyetracking data to cue the elicitation of retrospective verba...
Nicola Eger, Linden J. Ball, Robert Stevens, Jon D...