Governments are increasingly using collaborative, cross-boundary strategies to face complex social problems. Many of these cross-boundary initiatives have at their core the use, a...
The Internet pervades virtually every aspect of our daily lives, and it seems there is no area that is immune from computing solutions. Computers can do things faster, with greate...
Service Management controls how business services are developed and delivered to customers. Business services must be flexible negotiable between customer and provider. Temporal a...
The digital divide is a complex and dynamic phenomenon. Despite extensive studies on the digital divide and its impact, developing countries, in particular, are still searching fo...
In order to create new opportunities for competitive differentiation, organisations are starting to shift their focus from transactional operational Business Processes (BPs) to ot...