The recent advances in web 2.0 technologies and the rapid adoption of smart phones raises many opportunities for public services to improve their services by engaging their users ...
Daisy Yoo, John Zimmerman, Aaron Steinfeld, Anthon...
Service Management controls how business services are developed and delivered to customers. Business services must be flexible negotiable between customer and provider. Temporal a...
Motivated by scheduling in cellular wireless networks and resource allocation in computer systems, we study a service facility with two classes of users having heterogeneous servi...
This paper studies the optimal resource allocation in time-reservation systems. Customers arrive at a service facility and receive service in two steps; in the first step informa...
Ran Yang, Sandjai Bhulai, Rob van der Mei, Frank J...
Service portals are systems which expose a bundle of web services to the user, allowing the specification and subsequent execution of complex tasks defined over these individual...
Debra E. VanderMeer, Anindya Datta, Kaushik Dutta,...