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CIMCA
2005
IEEE
15 years 8 months ago
Customised Customer Support Using a Soft Computing Approach
This paper describes the research and development of a methodology to identify the type of information required by the service advisor (CSA) within customer contact centre (CCC) e...
S. Shah, Rajkumar Roy, Ashutosh Tiwari, Basim Maje...
DIMEA
2008
164views Multimedia» more  DIMEA 2008»
15 years 8 months ago
Lessons learned: game design for large public displays
This paper presents the design and deployment of Polar Defence, an interactive game for a large public display. We designed this display based on a model of "users" and ...
Matthias Finke, Anthony Tang, Rock Leung, Michael ...
HIS
2008
15 years 8 months ago
Using Genetic Algorithm for Hybrid Modes of Collaborative Filtering in Online Recommenders
Online recommenders are usually referred to those used in e-Commerce websites for suggesting a product or service out of many choices. The core technology implemented behind this ...
Simon Fong, Yvonne Ho, Yang Hang
SIGSAND
2008
15 years 8 months ago
Boundary Objects for Value-based Requirements Engineering
: Value-based requirements engineering focuses on the alignment of requirements engineering decisions and business value decisions. There is much evidence on the importance of this...
Barbara Paech, Aybüke Aurum
IADIS
2004
15 years 7 months ago
Dimensions of Facilitators for Non-Business E-Commerce Adoption
Non-business EC is a relatively new research niche in the general e-commerce stream. It denotes the use of e-commerce by non-business institutions such as academic institutions (a...
Nelson Oly Ndubisi, M. A. Masmurniwati
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