This paper describes the research and development of a methodology to identify the type of information required by the service advisor (CSA) within customer contact centre (CCC) e...
S. Shah, Rajkumar Roy, Ashutosh Tiwari, Basim Maje...
This paper presents the design and deployment of Polar Defence, an interactive game for a large public display. We designed this display based on a model of "users" and ...
Matthias Finke, Anthony Tang, Rock Leung, Michael ...
Online recommenders are usually referred to those used in e-Commerce websites for suggesting a product or service out of many choices. The core technology implemented behind this ...
: Value-based requirements engineering focuses on the alignment of requirements engineering decisions and business value decisions. There is much evidence on the importance of this...
Non-business EC is a relatively new research niche in the general e-commerce stream. It denotes the use of e-commerce by non-business institutions such as academic institutions (a...