The global interaction behavior in message-based systems can be specified as a finite-state machine defining acceptable sequences of messages exchanged by a group of peers. Realiz...
Despite being an important channel for end-user assistance, few studies have directly investigated the interactions that occur in modern-day practice of software product support. ...
Parmit K. Chilana, Tovi Grossman, George W. Fitzma...
We investigate the effect of search engine brand (i.e., the identifying name or logo that distinguishes a product from its competitors) on evaluation of system performance. This r...
Query result clustering has recently attracted a lot of attention to provide users with a succinct overview of relevant results. However, little work has been done on organizing t...
Jongwuk Lee, Seung-won Hwang, Zaiqing Nie, Ji-Rong...
The provision of rich multimedia services, such as Mobile TV, is considered of key importance for the Long Term Evolution (LTE) proliferation in mobile market. To this direction, ...
Antonios G. Alexiou, Christos Bouras, Vasileios Ko...