The aim of this study was to examine how users perceive help on a mobile device with respect to the presentation format and the severity of the scenario the user encounters. We ex...
This paper asks how internet use, citizen satisfaction with e-government and citizen trust in government are interrelated. Prior research has found that agencies stress informatio...
The importance of service composition has been widely recognized in the Internet research community due to its high flexibility in allowing development of customized applications....
Weblogs and message boards provide online forums for discussion that record the voice of the public. Woven into this mass of discussion is a wide range of opinion and commentary a...
Natalie S. Glance, Matthew Hurst, Kamal Nigam, Mat...
This paper describes a system to support humanities scholars in their interpretation of literary work. It presents a user interface and web architecture that integrates text minin...
Catherine Plaisant, James Rose, Bei Yu, Loretta Au...