A company's call center is its most visible strategic weapon. It is a business battlefront where millions of dollars of products and services are purchased, sold, and traded....
The value of modeling and simulating business processes has recently received increased attention with the interest in business process re-engineering (BPR). Many re-engineering p...
based on an abstract concept of quiescence. In the following we sketch this and a related model, describe the design of our experiments, and present the results of our simulation s...
E-learning environments increasingly serve as important infrastructural features of universities that enable teachers to provide students with different representations of knowled...
Multidimensional databases are now recognized as being the standard way to store aggregated and historized data. Multidimensional databases are designed to store information on me...