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WSC
2001
15 years 8 months ago
Call center scheduling technology evaluation using simulation
Telemarketers, direct marketing agencies, collection agencies and others whose primary means of customer contact is via the telephone invest considerable sums of money to make the...
Sandeep Gulati, Scott A. Malcolm
ECIS
2000
15 years 8 months ago
Leveraging Professional Intellect in the Virtual Age
The paper explores the nature of professional intellect and the requirements for managing it, an area acknowledged as being under-researched. Five case studies in the professional ...
Dieter Fink
ECIS
2000
15 years 8 months ago
Towards an Entertaining Business Model: A Teaching Case
For managers in established firms the Internet is a tough nut to crack. It is simple to set up a web presence, but difficult to create web-based business models. The brave new worl...
Claudia Löbbecke, Philip Powell
EOR
2006
59views more  EOR 2006»
15 years 6 months ago
Sensitivity analysis in linear optimization: Invariant support set intervals
Sensitivity analysis is one of the most interesting and preoccupying areas in optimization. Many attempts are made to investigate the problem's behavior when the input data c...
Alireza Ghaffari Hadigheh, Tamás Terlaky
DATAMINE
2007
97views more  DATAMINE 2007»
15 years 6 months ago
Mining for trigger events with survival analysis
This paper discusses a new application of data mining, quantifying the importance of responding to trigger events with reactive contacts. Trigger events happen during a customer’...
Edward C. Malthouse