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CSCW
2000
ACM
15 years 10 months ago
Evolution of Contact Point: a case study of a help desk and its users
This paper describes the evolution of a concept, Contact Point, the research process through which it evolved, and the work context and practices which drove its evolution. Contac...
Lena Mamykina, Catherine G. Wolf
CHI
1998
ACM
15 years 10 months ago
Patterns of Change in Design Metaphor: A Case Study
Although design metaphors play an important role in many software projects, their influence on system functionality, project methodology and the interactions among members of the ...
William A. Stubblefield
USENIX
2000
15 years 7 months ago
Towards Availability Benchmarks: A Case Study of Software RAID Systems
Benchmarks have historically played a key role in guiding the progress of computer science systems research and development, but have traditionally neglected the areas of availabi...
Aaron B. Brown, David A. Patterson
JUCS
2008
143views more  JUCS 2008»
15 years 6 months ago
Defining Tasks, Domains and Conversational Acts in CSCW Systems: the SPACE-DESIGN Case Study
: Most of the current academic and professional work requires collaboration between the members of a working group. Groupware tools play a prevailing role in supporting this collab...
Rafael Duque, Jesús Gallardo, Crescencio Br...
CE
2005
71views more  CE 2005»
15 years 6 months ago
Teachers' pedagogical designs for technology-supported collective inquiry: A national case study
The aim of the present study was to analyze teachers' pedagogical designs, plans of organized technology-supported, collective student inquiry. Ten teachers in Finland design...
Minna Lakkala, Jiri Lallimo, Kai Hakkarainen