This paper shows how we can take inspiration and use techniques from documentary film in pursuing user research. Documentary filmmaking has a long history of portraying everyday l...
Human-computer interaction is multidisciplinary, drawing paradigms and techniques from both the natural sciences and the design disciplines. HCI cannot be considered a pure natura...
Participatory Design is a design approach that provides a popular set of techniques for designing interactive systems in collaboration with end-users. Technology probes are one of...
An important question in behavioral epidemiology and public health is to understand how individual behavior is affected by illness and stress. Although changes in individual behav...
Despite being an important channel for end-user assistance, few studies have directly investigated the interactions that occur in modern-day practice of software product support. ...
Parmit K. Chilana, Tovi Grossman, George W. Fitzma...