We describe a visualization application intended for operational use in formulating business strategy in the customer service arena. The visualization capability provided in this ...
In this paper we describe our approach to reconstructing the software architecture of J2EE web applications. We use the Siemens Four Views approach, separating the architecture in...
HTML anchors are often surrounded by text that seems to describe the destination page appropriately. The text surrounding a link or the link-context is used for a variety of tasks...
This study is motivated by the increased need to understand human response to video-links, 3G telephony and avatars. We focus on response of participants to audiovisual presentati...
Field usability research involves observing people in their own environments—for example, workplaces, homes, and schools—to learn their normal or natural behavior. Through fie...