— Common human actions are instantly recognizable by people and increasingly machines need to understand this language if they are to engage smoothly with people. Here we introdu...
1 Electronic mail has become the most widely used business productivity application. However, people increasingly feel frustrated by their email. They are overwhelmed by the volum...
Steven L. Rohall, Dan Gruen, Paul Moody, Martin Wa...
We present an empirical study of teams that revealed the amount of extraneous individual work needed to enable collaboration: finding references to other people, finding files to ...
John C. Tang, James Lin, Jeffrey Pierce, Steve Whi...
Video surrogates are meant to help people quickly make sense of the content of a video before downloading or seeking more detailed information. In this paper we present the result...
This case study describes ethnographic interviews with vehicle buyers to learn how they make purchase decisions. The research was conducted for J. Walter Thompson (JWT), the digit...