Starpoint Solutions was contracted by a major North American bank to design, develop, and usability test a series of five Web-based, interactive lessons teaching low- to middle-in...
Users of help systems often complain that they do not find them useful; while they still use help at least occasionally, they resort to other problem-solving strategies. In this p...
The popularity of social media is affecting society as they are changing the way communication, collaboration, interaction, and information are produced and consumed. A part of t...
—Managing user expectations of personal robots becomes particularly challenging when the end-user just wants to know what the robot can do, and neither understands nor cares abou...
Research to date has demonstrated the apparent differences how architects, as ‘experts’ and members of the public as ‘non-experts’ perceive and understand visual represent...