Radio Frequency Identification (RFID) technology has a lot of potential to automate business processes and improve visibility across the supply chain. To realize the full potenti...
Abstract—Modern service-oriented systems have increasingly complex loosely-coupled architectures that often exhibit poor performance and resource efficiency and have high operat...
Samuel Kounev, Fabian Brosig, Nikolaus Huber, Ralf...
: The heterogeneity of device capabilities, network conditions and user contexts that is associated with mobile computing has emphasized the need for more advanced forms of adaptat...
Abstract--Some recent publications have proposed methodologies to assess the performance of multimedia services in introducing subjective estimate of the end-to-end quality of vari...
This paper proposes an approach for evaluating the relationship with a customer, leading to the creation of a Customer Intimacy Grade (CIG), across multiple levels of granularity: ...