Abstract. Traditional telecommunications service providers are undergoing a transition to a shared infrastructure in which multiple services will be offered to customers. These se...
Ramy Farha, Myung-Sup Kim, Alberto Leon-Garcia, Ja...
: The ongoing trend towards a global services economy creates considerable market opportunities and challenges for providers of Software-as-aService (SaaS). For meeting customer ex...
Customer Service Management (CSM) offers a management interface between customer and service provider, which enables customers to individually monitor and control their subscribed...
Service-oriented Architectures (SOA) and Web services leverage the technical value of solutions in the areas of distributed systems and cross-enterprise integration. The emergence...
Jorge Cardoso, Alistair Barros, Norman May, Uwe Ky...
The vision of the Semantic Web is to reduce manual discovery and usage of Web resources (documents and services) and to allow software agents to automatically identify these Web r...
Yugyung Lee, Chintan Patel, Soon Ae Chun, James Ge...