The importance of adopting a socio-technical approach to system development is recognised by many but not widely practised. We analyse the reasons for this, considering the histor...
Abstract: Representing the behaviour of multimodal interactive systems in a complete, concise and nonambiguous way is still a challenge for formal description techniques. Indeed, m...
This article presents a case study of the user interface design of a grid (energy) management system. The theoretical backdrop of the case study is cognitive engineering, with its...
The deployment of service management systems in a multi-service environment opens a whole area of issues. Requirements for openness and reusability can be satisfied by following a...
Thanassis Tiropanis, David Lewis, A. Richter, Rong...