Virtual worlds may be enabling technologies for the next generation of business models, practices and innovations in service. We situate our research within the field of service s...
The deployment of e-Government continues at a significant cost and pace in the worldwide public sector. An important area of research is that of the evaluation of e-Government. In...
The EU is currently modernizing customs legislation and practices. Main pillars in the new vision are an intensive use of IT (Customs becomes eCustoms), partnerships between Custom...
Abstract. During the last years, timed automata have become a popular model for describing the behaviour of real-time systems. In particular, there has been much research on proble...
In this manuscript we develop a conceptual understanding of how key risk factors associated with Information Technology development projects are magnified or multiplied when deali...