In this paper, we consider a way to represent contact center applications as a set of multiple XML documents written in different markups including VoiceXML and CCXML. Application...
The Smart Personal Assistant (SPA) enables users to access e-mail and calendar information using natural language dialogue through a PDA platform. The user interface to the SPA mu...
Wayne Wobcke, Anh Nguyen, Van Hai Ho, Alfred Krzyw...
When involved in the visual design of graphical user interfaces, graphic designers can do more than providing static graphics for programmers to incorporate into applications. We ...
On the desktop, an application can expect to control its user interface down to the last pixel, but on the World Wide Web, a content provider has no control over how the client wi...
Michael Bolin, Matthew Webber, Philip Rha, Tom Wil...
Experimental computer systems research typically ignores the end-user, modeling him, if at all, in overly simple ways. We argue that this (1) results in inadequate performance eva...
Peter A. Dinda, Gokhan Memik, Robert P. Dick, Bin ...