In 2002, Harvard University's Division of Continuing Education (DCE) expanded its computer lab facility. This expansion allowed DCE to change its previous policy of restricti...
Large scale data analysis and mining activities, such as identifying interesting trends, making unusual patterns to stand out and verifying hypotheses, require sophisticated infor...
Network topology discovery for the large IP networks is a very well studied area of research. Most of the previous work focus on improving the efficiency in terms of time and compl...
In this paper we depart from a set of simple assumptions regarding the behavior of a pool of customers associated with an enterprise’s contact center. We assume that the pool of...
We start with basic terminology and concepts of modeling, and decompose the art of modeling as a process. This overview of the process helps clarify when we should or should not u...