Large software projects often require a programmer to make changes to unfamiliar source code. This paper presents the results of a formative observational study of seven professio...
Robert DeLine, Amir Khella, Mary Czerwinski, Georg...
This paper considers the complexity of measuring the return on investment for technology adoption. A brief case study of technology adoption in a large design and construction fir...
Wikipedia's success is often attributed to involving large numbers of contributors who improve the accuracy, completeness and clarity of articles while reducing bias. However...
Since 1994 GE Plastics has employed a case-based reasoning tool that determines color formulas which match requested colors. This tool, called FormTool, has saved GE millions of d...
We consider the problem of query plan optimization in information brokers. Information brokers are programs that facilitate access to collections of information sources by hiding ...