This poster describes an integrated set of stories and story-based activities that we have used in product development in IBM Software Group's Lotus product organizations. We...
Majie Zeller, Sandra L. Kogan, Michael J. Muller, ...
Current search tools on the Web, such as general-purpose search engines (e.g. Google) and domain-specific portals (e.g. MEDLINEplus), do not provide search procedures that guide u...
Suresh K. Bhavnani, Christopher K. Bichakjian, Tim...
This case study describes ethnographic interviews with vehicle buyers to learn how they make purchase decisions. The research was conducted for J. Walter Thompson (JWT), the digit...
When virtual teams need to establish trust at a distance, it is advantageous for them to use rich media to communicate. We studied the emergence of trust in a social dilemma game ...
Nathan Bos, Judith S. Olson, Darren Gergle, Gary M...
Increasing amounts of public, corporate, and private speech data are now available on-line. These are limited in their usefulness, however, by the lack of tools to permit their br...
Steve Whittaker, Julia Hirschberg, Brian Amento, L...