With Telecom market reaching saturation in many geographies and revenues from voice calls decreasing, Telecom operators are trying to identify new sources of revenue. For this pur...
: A distributed service to model and control contextual information in mobile and ubiquitous computing environments is presented in this paper. We introduce the general user model ...
As real-time broadcasting services are becoming more popular, many people are sharing live events with remote users. Despite the success of real-time broadcasting services, a numb...
Hogun Park, Sun-Bum Youn, Eugene Hong, Changhyeon ...
In this paper we depart from a set of simple assumptions regarding the behavior of a pool of customers associated with an enterprise’s contact center. We assume that the pool of...
ed Abstract Ontologies play an important role in inter-agent communication, by providing the definitions of the vocabularies used by agents to describe the world [4]. An agent can ...