Spam is a dominant problem on email systems today. One of the reasons is the lack of infrastructure for security and trust. As Voice over IP (VoIP) communication becomes increasing...
Problem resolution is a key issue in the IT service industry. A large service provider handles, on daily basis, thousands of tickets that report various types of problems from its...
Yi Chen, Shu Tao, Xifeng Yan, Nikos Anerousis, Qih...
This paper summarizes value analysis of adopting technologysupported attendance control service in a primary school. The results are based on a case study that explored a 14-week ...
Minna Isomursu, Mari Ervasti, Marianne Kinnula, Pe...
A recent trend in social networking, photo/video sharing, and location-sharing services is a demand for more expressive privacy mechanisms that provide greater control over the co...
Michael Benisch, Patrick Gage Kelley, Norman M. Sa...
Context-aware systems allow users to access services and multimedia data according to their current context (location, identity, preferences). Web 2.0 fosters user contribution and...