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CSCW
2000
ACM
15 years 10 months ago
Evolution of Contact Point: a case study of a help desk and its users
This paper describes the evolution of a concept, Contact Point, the research process through which it evolved, and the work context and practices which drove its evolution. Contac...
Lena Mamykina, Catherine G. Wolf
ICEB
2004
195views Business» more  ICEB 2004»
15 years 7 months ago
Ambient E-Services: Framework and Applications
Most of existing mobile services were designed based on the client/server architecture. Those mobile services neither paid much attention to mobile users' interactions with t...
Yuanchu Hwang, Soe-Tsyr Yuan
EJIS
2007
150views more  EJIS 2007»
15 years 6 months ago
e-Government information systems: Evaluation-led design for public value and client trust
e-Government systems differ from commercial information systems (IS) in that they frequently encompass strategic goals that go beyond efficiency, effectiveness and economy, and in...
Michael Grimsley, Anthony Meehan
JSAC
2006
107views more  JSAC 2006»
15 years 6 months ago
Efficiency and Braess' Paradox under pricing in general networks
We study the flow control and routing decisions of self-interested users in a general congested network where a single profit-maximizing service provider sets prices for different ...
Xin Huang, Asuman E. Ozdaglar, Daron Acemoglu
CHI
2011
ACM
14 years 10 months ago
I'm the mayor of my house: examining why people use foursquare - a social-driven location sharing application
There have been many location sharing systems developed over the past two decades, and only recently have they started to be adopted by consumers. In this paper, we present the re...
Janne Lindqvist, Justin Cranshaw, Jason Wiese, Jas...