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BPM
2006
Springer
128views Business» more  BPM 2006»
15 years 10 months ago
A Redesign Framework for Call Centers
An important shortcoming in the Business Process Redesign (BPR) literature is the lack of concrete guidance on how to improve an existing business process. Our earlier work has aim...
Monique H. Jansen-Vullers, Mariska Netjes, Hajo A....
DEXAW
2004
IEEE
123views Database» more  DEXAW 2004»
15 years 10 months ago
Self-Adaptive and Self-Optimising Resource Monitoring for Dynamic Grid Environments
As the number of resources on the Grid tends to be very dynamic and potentially large, it becomes increasingly important to discover and monitor them efficiently. This paper conce...
Helene N. Lim Choi Keung, Justin R. D. Dyson, Step...
DSN
2004
IEEE
15 years 10 months ago
On Failure Dependent Protection in Optical Grooming Networks
Resiliency to link failures in optical networks is becoming increasingly important due to the increasing data rate in the fiber. Path protection schemes attempt to guarantee a bac...
Srinivasan Ramasubramanian
CIKM
2006
Springer
15 years 10 months ago
Improving novelty detection for general topics using sentence level information patterns
The detection of new information in a document stream is an important component of many potential applications. In this work, a new novelty detection approach based on the identif...
Xiaoyan Li, W. Bruce Croft
ENC
2004
IEEE
15 years 10 months ago
Distributed Learning in Intentional BDI Multi-Agent Systems
Despite the relevance of the belief-desire-intention (BDI) model of rational agency, little work has been done to deal with its two main limitations: the lack of learning competen...
Alejandro Guerra-Hernández, Amal El Fallah-...
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