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CAISE
2008
Springer
15 years 8 months ago
On a Quest for Good Process Models: The Cross-Connectivity Metric
Abstract. Business process modeling is an important corporate activity, but the understanding of what constitutes good process models is still rather limited. In this paper, we tur...
Irene T. P. Vanderfeesten, Hajo A. Reijers, Jan Me...
HICSS
2007
IEEE
165views Biometrics» more  HICSS 2007»
15 years 8 months ago
A Study on Developing CRM Scorecard
As more firms embrace CRM as a core business strategy, it is getting more important to assess firms’ CRM readiness and performance for diagnosing, guiding, managing, and evaluat...
Hyung-Su Kim, Young-Gul Kim
DGO
2007
104views Education» more  DGO 2007»
15 years 8 months ago
Advancing return on investment analysis for government information technology
The Center for Technology in Government (CTG) in collaboration with SAP, the business software solutions provider to public sector organizations, conducted a research project focu...
Anthony M. Cresswell, Theresa A. Pardo, G. Brian B...
DGO
2007
134views Education» more  DGO 2007»
15 years 8 months ago
Control patterns in a healthcare network
To keep a network of enterprises sustainable, inter-organizational control measures are needed to detect or prevent opportunistic behaviour of network participants. We present a m...
Vera Kartseva, Joris Hulstijn, Jaap Gordijn, Yao-H...
ICIP
2010
IEEE
15 years 4 months ago
An integer programming approach to visual compliance
Visual compliance has emerged as a new paradigm to ensure that employees comply with processes and policies in a business context [1]. In this paper, we focus on videos from retai...
Lei Ding, Quanfu Fan, Sharath Pankanti