Abstract. Business process modeling is an important corporate activity, but the understanding of what constitutes good process models is still rather limited. In this paper, we tur...
Irene T. P. Vanderfeesten, Hajo A. Reijers, Jan Me...
As more firms embrace CRM as a core business strategy, it is getting more important to assess firms’ CRM readiness and performance for diagnosing, guiding, managing, and evaluat...
The Center for Technology in Government (CTG) in collaboration with SAP, the business software solutions provider to public sector organizations, conducted a research project focu...
Anthony M. Cresswell, Theresa A. Pardo, G. Brian B...
To keep a network of enterprises sustainable, inter-organizational control measures are needed to detect or prevent opportunistic behaviour of network participants. We present a m...
Vera Kartseva, Joris Hulstijn, Jaap Gordijn, Yao-H...
Visual compliance has emerged as a new paradigm to ensure that employees comply with processes and policies in a business context [1]. In this paper, we focus on videos from retai...