As call centersbecomemorepervasive,the customersseek individualized service and greater attention. The call centers are becoming the contact centers - a one-stop, singleinterfacef...
The central concern of terminology, a component of the general documentation process, is concept analysis, an activity which is becoming recognized as fundamental as term banks evo...
The trends and recent changes in logistics lead to complex and partially conflicting requirements on logistic planning and control systems. Due to the lack of efficiency of curren...
Hagen Langer, Jan D. Gehrke, Joachim Hammer, Marti...
Intelligent agents must update their knowledge base as they acquire new information about their environment. The modal logic S5n has been designed for representing knowledge bases...
Ubiquitous computing refers to building a global computing environment where seamless and invisible access to computing resources is provided to the user. Pervasive computing deal...