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ASUNAM
2010
IEEE
15 years 8 months ago
Assessing Expertise Awareness in Resolution Networks
Problem resolution is a key issue in the IT service industry. A large service provider handles, on daily basis, thousands of tickets that report various types of problems from its...
Yi Chen, Shu Tao, Xifeng Yan, Nikos Anerousis, Qih...
ICDE
2005
IEEE
161views Database» more  ICDE 2005»
16 years 7 months ago
Network-Based Problem Detection for Distributed Systems
We introduce a network-based problem detection framework for distributed systems, which includes a data-mining method for discovering dynamic dependencies among distributed servic...
Hisashi Kashima, Tadashi Tsumura, Tsuyoshi Id&eacu...
WWW
2002
ACM
16 years 7 months ago
Authoring and annotation of web pages in CREAM
Richly interlinked, machine-understandable data constitute the basis for the Semantic Web. We provide a framework, CREAM, that allows for creation of metadata. While the annotatio...
Siegfried Handschuh, Steffen Staab
FASE
2009
Springer
16 years 1 months ago
Transformation of Type Graphs with Inheritance for Ensuring Security in E-Government Networks
Abstract. E-government services usually process large amounts of confidential data. Therefore, security requirements for the communication between components have to be adhered in...
Frank Hermann, Hartmut Ehrig, Claudia Ermel
SIGMETRICS
2009
ACM
103views Hardware» more  SIGMETRICS 2009»
16 years 27 days ago
Restrained utilization of idleness for transparent scheduling of background tasks
A common practice in system design is to treat features intended to enhance performance and reliability as low priority tasks by scheduling them during idle periods, with the goal...
Ningfang Mi, Alma Riska, Xin Li, Evgenia Smirni, E...