Currently the developing process for enterprise applications is improved by the Service Oriented Architecture (SOA) paradigms. With SOAs the creation of modular and clearly defin...
This paper describes the design, development and qualitative evaluation of a web-based personalized assessment service of an object–oriented programming course at the University...
The majority of financial services companies in Germany and Switzerland have, with varying objectives and success, conducted customer relationship management (CRM) implementation ...
Malte Geib, Annette Reichold, Lutz Kolbe, Walter B...
The state of service management practice and the developments in ICT-efficiency research prompt the call for managerial relevance, normative theory building and the conceptualizat...
The demand for real-time data services has been increasing recently. Many e-commerce applications and webbased information services are becoming very sophisticated in their data n...