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CSCW
2004
ACM
15 years 12 months ago
Behind the help desk: evolution of a knowledge management system in a large organization
This paper examines the way in which a knowledge management system (KMS)—by which we mean the people, processes and software—came into being and evolved in response to a varie...
Christine Halverson, Thomas Erickson, Mark S. Acke...
CHI
2007
ACM
16 years 6 months ago
Let's go to the whiteboard: how and why software developers use drawings
Software developers are rooted in the written form of their code, yet they often draw diagrams representing their code. Unfortunately, we still know little about how and why they ...
Mauro Cherubini, Gina Venolia, Robert DeLine, Andr...
CSCW
2010
ACM
16 years 3 months ago
Lessons from thoughtswap-ing: increasing participants' coordinative agency in facilitated discussions
A successful collaborative tool designed to aid discussion must be flexible, maintain the user’s coordinative agency, and be appropriable in many contexts. We have developed a ...
Margaret Dickey-Kurdziolek, Matthew Schaefer, Debo...
CHI
2010
ACM
16 years 1 months ago
The role of community and groupware in geocache creation and maintenance
Applications that provide location-based experiences are an increasingly viable design space given the proliferation of GPS-enabled mobile devices. However, these applications are...
Carman Neustaedter, Anthony Tang, Tejinder K. Judg...
CHI
2002
ACM
16 years 6 months ago
Staying in the flow with zoomable user interfaces
This research aims to investigate a collection of interactions in 2D workspaces with the goal of helping users stay in the flow of their activity. These interactions will be explo...
Lance Good