Designing information architecture for complex websites requires understanding user information needs and mental models in that domain. Personas, or user archetypes, created for s...
It is accepted that changes in technology, work practices and the general socio-economic environment affect the way we plan and perform tasks. Support, opportunity and pressure fo...
To form a deep understanding of the present; we need to find and engage history. We present an informal history capture and retrieval mechanism for collaborative, earlystage infor...
Scott R. Klemmer, Michael Thomsen, Ethan Phelps-Go...
One of the most pressing usability issues in the design of large web sites is that of the organization of search results. A previous study on a moderate-sized web site indicated t...
Jennifer English, Marti A. Hearst, Rashmi R. Sinha...
As a more diverse population of users moves online, understanding how to help those groups work together and leverage their diverse skills poses a significant challenge for human-...