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» The Challenges of Service Evolution
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HICSS
2002
IEEE
112views Biometrics» more  HICSS 2002»
15 years 11 months ago
Investigating Telemedicine Developments in Taiwan: Implications for Telemedicine Program Management
Telemedicine development in Taiwan has proliferated considerably since the 1990s, as manifested by its inclusion as a core application area in the National Infrastructure Initiati...
Paul Jen-Hwa Hu, Chih-Ping Wei, Tsang-Hsiang Cheng
SIGIR
2000
ACM
15 years 11 months ago
Bridging the lexical chasm: statistical approaches to answer-finding
Abstract This paper investigates whether a machine can automatically learn the task of finding, within a large collection of candidate responses, the answers to questions. The lea...
Adam L. Berger, Rich Caruana, David Cohn, Dayne Fr...
KDD
1997
ACM
142views Data Mining» more  KDD 1997»
15 years 10 months ago
Knowledge Discovery in Integrated Call Centers: A Framework for Effective Customer-Driven Marketing
As call centersbecomemorepervasive,the customersseek individualized service and greater attention. The call centers are becoming the contact centers - a one-stop, singleinterfacef...
Paul Xia
NSDI
2007
15 years 9 months ago
X-Trace: A Pervasive Network Tracing Framework
Modern Internet systems often combine different applications (e.g., DNS, web, and database), span different administrative domains, and function in the context of network mechanis...
Rodrigo Fonseca, George Porter, Randy H. Katz, Sco...
ASWC
2008
Springer
15 years 8 months ago
A Modularization-Based Approach to Finding All Justifications for OWL DL Entailments
Finding the justifications for an entailment (i.e., minimal sets of axioms responsible for it) is a prominent reasoning service in ontology engineering, as justifications facilitat...
Boontawee Suntisrivaraporn, Guilin Qi, Qiu Ji, Pet...