The main idea in this paper is to show how flexible processes can be designed by combining generic process templates and business rules. We instantiate a process by applying rules ...
Networked constellations are often formed to provide commercial IT services by leveraging the Internet technology. The provision of IT services should remain scalable, meaning tha...
As wireless network infrastructure becomes more reliable, an increasing number of traditional desktop applications, beyond common web browsing, migrate to portable devices. Since ...
This paper presents a preliminary effort on visualization and analysis of social networks for online marketplaces. We use one of the most popular e-business models, eBay, as a cas...
This paper deals with the Change Management process within IT Service Management. Change Management includes several activities, some of which need to evaluate the risk exposure as...