Service-oriented architectures (SOA) aim at the alignment of business and IT by having a clear business process-centric focus. In order to reach that goal, real-world business pro...
Philipp Liegl, Rainer Schuster, Marco Zapletal, Ch...
This paper describes our experience using dependency analysis and visualization as a tool to identify intervention points for migrating applications to environments where they can...
Dave McComb, Simon Robe, Simon Hoare, Stew Crawfor...
Service level agreements (SLAs) impose many nonfunctional requirements on services. Business analysts specify and check these requirements in business process models using tools s...
Hua Xiao, Brian Chan, Ying Zou, Jay W. Benayon, Bi...
In this paper, we aim to identify what kinds of knowledge management (KM) challenges are typical in the renewal of software development processes, and to propose solutions to the ...
Electronic Customer Relationship Management (eCRM) has become the latest paradigm in the world of Customer Relationship Management. Recent business surveys suggest that up to 50% ...