In today’s businesses we can see the trend that serviceoriented architectures (SOA) represent the main paradigm for IT infrastructures. In this setting, a software offers its fu...
Over the past decades, large organisations have developed increasingly complex portfolios of information systems to support business processes. Maintenance and leveraging of these...
An extensive literature research in the fields of IT and business science reveals that service-related terms as service and e-service have multiple interpretations within busines...
In this paper we present a B2B integration project, which aims to augment the added value of services instead of improving efficiency by automating processes. This paper introduce...
We propose a measure of reliability called information volatility (IV) to complement Business Intelligence tools when considering aggregated data or when observing trends. Two typ...
Monica Chiarini Tremblay, Donald J. Berndt, Alan R...