The Technology Acceptance Model (TAM) represents an important theoretical contribution toward understanding IS usage and IS acceptance behaviors [6, 19]. However, as noted by seve...
Characterizing shared-memory applications provides insight to design efficient systems, and provides awareness to identify and correct application performance bottlenecks. Configu...
Abstract: Model-based development has an increasing importance in modern software engineering and other domains. Visual models such as Petri nets and UML diagrams proved to be an a...
World Wide Web, the biggest distributed system ever built, experiences tremendous growth and change in Web sites, users, and technology. A realistic and accurate characterization ...
Katerina Goseva-Popstojanova, Fengbin Li, Xuan Wan...
In this paper we depart from a set of simple assumptions regarding the behavior of a pool of customers associated with an enterprise’s contact center. We assume that the pool of...