Managing a Help Desk staffed with part-time student workers can be quite a challenge. However, it has been the experience of the Louisiana State University Office of Computing Ser...
Internal Study Groups at Colgate University have increased staff members’ technical knowledge, encouraged additional study on selected topics, and resulted in achievement of ind...
Although it seems obvious that decision making is a contextual task, papers dealing with decision making tackle rarely the problem of contextual information management. After a bri...
: This paper presents Reconciliation+, a tool-supported method which identifies overlaps between models of different object interactions expressed as UML sequence and/or collaborat...
As the speed and the dynamic range of computer networks evolve, the issue of ecient trac management becomes increasingly important. This work describes an approach to trac mana...