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    SIGUCCS
    2000
    ACM
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    The Modernization of a Call Center
    15 years 10 months ago
    The Modernization of a Call Center
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    Karen Reasoner
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    SIGUCCS
    2000
    ACM
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    Helpdesk.Drew.Edu: Home Growing a Helpdesk Solution Using Open-Source Technology
    15 years 10 months ago
    Helpdesk.Drew.Edu: Home Growing a Helpdesk Solution Using Open-Source Technology
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    John Saul, Betsy Black, Erik Larsson
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    SIGUCCS
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    Computing Support Technicians: Yours, Mine or Ours
    15 years 10 months ago
    Computing Support Technicians: Yours, Mine or Ours
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    Betty R. Tucker, Louis Barraza
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    SIGUCCS
    2000
    ACM
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    Living in an ACD World
    15 years 10 months ago
    Living in an ACD World
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    Jen Whiting
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    AMTA
    2000
    Springer
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    How Are You Doing? A Look at MT Evaluation
    15 years 10 months ago
    How Are You Doing? A Look at MT Evaluation
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    Michelle Vanni, Florence Reeder
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