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WSC
1998
15 years 8 months ago
Using Simulation in Call Centers
A company's call center is its most visible strategic weapon. It is a business battlefront where millions of dollars of products and services are purchased, sold, and traded....
Vivek Bapat, Eddie B. Pruitte Jr.
MMNS
1997
131views Multimedia» more  MMNS 1997»
15 years 8 months ago
A new flexible and modular QoS mapping framework based on psychophysics
Accounting for the perceiving conditions that make up the delivery environment of an application helps improve the efficiency of QoS provisioning systems. It is useless to transmi...
Constant Gbaguidi, Olivier Verscheure, Jean-Pierre...
HASE
2008
IEEE
15 years 7 months ago
Synopsis of Evaluating Security Controls Based on Key Performance Indicators and Stakeholder Mission Value
Information security continues to evolve in response to disruptive changes with a persistent focus on information-centric controls and a healthy debate about balancing endpoint an...
Robert K. Abercrombie, Frederick T. Sheldon, Ali M...
SAC
2010
ACM
15 years 7 months ago
Semantics for intelligent delivery of multimedia content
This paper describes a new generic metadata model, called CAM Metamodel, that merges altogether information about content, services, physical and technical environment in order to...
Ioan Marius Bilasco, Samir Amir, Patrick Blandin, ...
CN
2010
181views more  CN 2010»
15 years 6 months ago
Building a collaborative peer-to-peer wiki system on a structured overlay
The ever growing request for digital information raises the need for content distribution architectures providing high storage capacity, data availability and good performance. Wh...
Gérald Oster, Rubén Mondéjar,...
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