A company's call center is its most visible strategic weapon. It is a business battlefront where millions of dollars of products and services are purchased, sold, and traded....
Accounting for the perceiving conditions that make up the delivery environment of an application helps improve the efficiency of QoS provisioning systems. It is useless to transmi...
Information security continues to evolve in response to disruptive changes with a persistent focus on information-centric controls and a healthy debate about balancing endpoint an...
Robert K. Abercrombie, Frederick T. Sheldon, Ali M...
This paper describes a new generic metadata model, called CAM Metamodel, that merges altogether information about content, services, physical and technical environment in order to...
Ioan Marius Bilasco, Samir Amir, Patrick Blandin, ...
The ever growing request for digital information raises the need for content distribution architectures providing high storage capacity, data availability and good performance. Wh...