In this paper we present an e-librarian service which is able to retrieve multimedia resources from a knowledge base in a more efficient way than by browsing through an index or by...
Business-IT alignment can be achieved at various levels of maturity. Supposing that an organization has tried to achieve business-IT alignment, a question to face is: how is that o...
Research on process flexibility has traditionally explored alternative ways of considering flexibility during the design of a business process. The focus typically has been on ways...
: Service processes are a special type of business processes playing an increasingly important role in modern economies. They require new forms of flexibility not found in ordinary...
When an organization decides on the level of flexibility in handling business process instances, it needs to impose this level in operational practice. The way of imposing a given ...