1697 search results - page 146 / 340 » Supporting the design of service contracts with interaction ... |
181
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CIMCA
2005
IEEE
15 years 8 months ago
2005
IEEE
This paper describes the research and development of a methodology to identify the type of information required by the service advisor (CSA) within customer contact centre (CCC) e...
164
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DSVIS
2005
Springer
16 years 1 days ago
2005
Springer
Goal-oriented methodologies have demonstrated some adequacy for modelling composite systems, from high level desired properties to operational requirements on responsible agents. T...
169
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PERCOM
2008
ACM
16 years 6 months ago
2008
ACM
This paper proposes a multiagent based virtual community as a new means to support pervasive computing services. We give a conceptual definition of the concept of Place-Based Virt...
217
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MOBICOM
2005
ACM
16 years 2 days ago
2005
ACM
We introduce MoB, an infrastructure for collaborative wide-area wireless data services. MoB proposes to change the current model of data services in the following fundamental ways...
165
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COMPSAC
2008
IEEE
16 years 1 months ago
2008
IEEE
Community coordinated multimedia (CCM) envisions the paradigm of consuming multiple media via diversity display devices, converged networks, and heterogeneous platforms within a v...