We present the first user study of out-of-turn interaction in menu-based, interactive voice-response systems. Out-ofturn interaction is a technique which empowers the user (unable...
Saverio Perugini, Taylor J. Anderson, William F. M...
Many companies have found out the hard way that successful ecommerce requires more than a flashy web presence. Existing business processes must be seamlessly integrated with the n...
Monique H. Jansen-Vullers, Mariska Netjes, Hajo A....
We have developed a middleware framework for workgroup environments that can support distributed software development and a variety of other application domains requiring document...
The Modeler is designed using a learner-centered approach [5], with scaffolding to address the specific needs of learners. Scaffolding [3] is an educational term that refers to pro...
The Wizard of Oz (WOz) technique is an experimental evaluation mechanism. It allows the observation of a user operating an apparently fully functioning system whose missing servic...