Peer-to-Peer (P2P) system can support service for lots of end users with little hardware investment, which suits for the efforts to lower down the service cost for Multiplayer Onl...
Hai Jin, Hong Yao, Xiaofei Liao, Sirui Yang, Wei L...
Cases are widely used in professional education to engage learners with examples of real world practices. Collaboration in casebased learning can add to the authenticity of the ex...
Lu Xiao, John M. Carroll, Pat Clemson, Mary Beth R...
This paper examines the way in which a knowledge management system (KMS)—by which we mean the people, processes and software—came into being and evolved in response to a varie...
Christine Halverson, Thomas Erickson, Mark S. Acke...
This paper describes the research and development of a methodology to identify the type of information required by the service advisor (CSA) within customer contact centre (CCC) e...
S. Shah, Rajkumar Roy, Ashutosh Tiwari, Basim Maje...
We reflect on our experiences from work on the design and semantic underpinnings of Extended ML, a specification language which supports the specification and formal development o...