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» Supporting Social Awareness @ Work Design and Experience
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MUE
2007
IEEE
106views Multimedia» more  MUE 2007»
16 years 22 days ago
PKTown: A Peer-to-Peer Middleware to Support Multiplayer Online Games
Peer-to-Peer (P2P) system can support service for lots of end users with little hardware investment, which suits for the efforts to lower down the service cost for Multiplayer Onl...
Hai Jin, Hong Yao, Xiaofei Liao, Sirui Yang, Wei L...
HICSS
2008
IEEE
132views Biometrics» more  HICSS 2008»
16 years 28 days ago
Support of Case-Based Authentic Learning Activities: A Collaborative Case Commenting Tool and a Collaborative Case Builder
Cases are widely used in professional education to engage learners with examples of real world practices. Collaboration in casebased learning can add to the authenticity of the ex...
Lu Xiao, John M. Carroll, Pat Clemson, Mary Beth R...
CSCW
2004
ACM
15 years 12 months ago
Behind the help desk: evolution of a knowledge management system in a large organization
This paper examines the way in which a knowledge management system (KMS)—by which we mean the people, processes and software—came into being and evolved in response to a varie...
Christine Halverson, Thomas Erickson, Mark S. Acke...
CIMCA
2005
IEEE
15 years 8 months ago
Customised Customer Support Using a Soft Computing Approach
This paper describes the research and development of a methodology to identify the type of information required by the service advisor (CSA) within customer contact centre (CCC) e...
S. Shah, Rajkumar Roy, Ashutosh Tiwari, Basim Maje...
FASE
1998
Springer
15 years 10 months ago
Reflections on the Design of a Specification language
We reflect on our experiences from work on the design and semantic underpinnings of Extended ML, a specification language which supports the specification and formal development o...
Stefan Kahrs, Donald Sannella