Helpdesk databases are used to store past interactions between customers and companies to improve customer service quality. One common scenario of using helpdesk database is to fi...
Shenghuo Zhu, Tao Li, Zhiyuan Chen, Dingding Wang,...
We explore techniques for detecting news articles containing invalid information, using the help of text categorization technology. The information that exists on the World Wide W...
Data about everything is readily available on the web—but often only accessible through elaborate user interactions. For automated decision support, extracting that data is esse...
Andrew Jon Sellers, Tim Furche, Georg Gottlob, Gio...
Abstract. Modern process-aware information systems store detailed information about processes as they are being executed. This kind of information can be used for very different p...
Database applications and technologies are of central importance in many information systems a person may encounter. To obtain services, the end-users are required a smart card (pl...