Hidden Markov models are a powerful technique to model and classify temporal sequences, such as in speech and gesture recognition. However, defining these models is still an art: ...
The art of performance tuning is, alas, still an art; there are few tools to help predict the effects of changes that are motivated by performance needs. In this work, we present ...
Experience with a crudely delegated user interface to our internally developed configuration management system convinced us that delegated access to configuration systems was wort...
In the last few years, the call center industry has considerably grown especially the outbound call center area, such as telemarketing. The productivity of the call centers has si...
Paulo J. de Freitas Filho, Geovani Ferreira da Cru...
The significance of simulation modeling at multiple levels, scales, and perspectives is well recognized. However, existing proposals for developing such models are often applicati...
Levent Yilmaz, Alvin Lim, Simon Bowen, Tuncer I. &...