Technical support procedures are typically very complex. Users often have trouble following printed instructions describing how to perform these procedures, and these instructions...
Tessa A. Lau, Lawrence D. Bergman, Vittorio Castel...
Software product line engineering has emerged as an approach to developing software which targets a given domain. However, the processes involved in developing a software product l...
Software quality engineering is concerned with building software products with required quality and assessing the level of quality. Software processes are important assets in achi...
A common assumption for many process-centred support environments is that they provide the same process support at different levels of the organization. We believe that the requir...
Superimposition is a composition technique that has been applied successfully in many areas of software development. Although superimposition is a general-purpose concept, it has ...