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WSC
2007
15 years 9 months ago
A model for contact center analysis and simulation
In this paper we depart from a set of simple assumptions regarding the behavior of a pool of customers associated with an enterprise’s contact center. We assume that the pool of...
Juan M. Huerta
CORR
2006
Springer
141views Education» more  CORR 2006»
15 years 6 months ago
Ideas by Statistical Mechanics (ISM)
Ideas by Statistical Mechanics (ISM) is a generic program to model evolution and propagation of ideas/patterns throughout populations subjected to endogenous and exogenous interac...
Lester Ingber
SIGIR
2002
ACM
15 years 6 months ago
Collaborative filtering with privacy via factor analysis
Collaborative filtering (CF) is valuable in e-commerce, and for direct recommendations for music, movies, news etc. But today's systems have several disadvantages, including ...
John F. Canny
ICSE
2005
IEEE-ACM
16 years 6 months ago
Validation methods for calibrating software effort models
COCONUT calibrates effort estimation models using an exhaustive search over the space of calibration parameters in a COCOMO I model. This technique is much simpler than other effo...
Tim Menzies, Daniel Port, Zhihao Chen, Jairus Hihn...
ICSM
2007
IEEE
16 years 26 days ago
The Social Context of Software Maintenance
Software maintenance is a highly collaborative activity whose social context is rarely addressed. To explore this context, we conducted an ethnographic study at a large technology...
Jonathan Sillito, Eleanor Wynn