In this paper we depart from a set of simple assumptions regarding the behavior of a pool of customers associated with an enterprise’s contact center. We assume that the pool of...
Ideas by Statistical Mechanics (ISM) is a generic program to model evolution and propagation of ideas/patterns throughout populations subjected to endogenous and exogenous interac...
Collaborative filtering (CF) is valuable in e-commerce, and for direct recommendations for music, movies, news etc. But today's systems have several disadvantages, including ...
COCONUT calibrates effort estimation models using an exhaustive search over the space of calibration parameters in a COCOMO I model. This technique is much simpler than other effo...
Tim Menzies, Daniel Port, Zhihao Chen, Jairus Hihn...
Software maintenance is a highly collaborative activity whose social context is rarely addressed. To explore this context, we conducted an ethnographic study at a large technology...